In the current climate, communicating with empathy is arguably more important than ever before. When working remotely and holding important and often sensitive meetings over Zoom or MS Teams, it can be a challenge to empathise authentically. This can create opportunities for missed cues, misunderstandings and miscommunication.
Sarah Harvey is the creator of the Savvy Conversations® concept and STREETCREDS® framework and her highly acclaimed book “Savvy Conversations: A practical framework for effective workplace relationships” was published in January 2020.
Back to the lastest news